The system developed for Kuala Terengganu City Council (MBKT) was completed in 2017 and is used to manage operations of the OSC Department, Planning Department, and Building Department. PIAMS is a work management system involving application movement from specific departments and individuals according to the hierarchy of a department.
The system is able to record activities and control work processes as specified.
The system includes some modules &functions:
- Change of Terms,Border Breakdown,Surrender and Repossessions, Planning Permission, Building Plans, Small Work Permits, Temporary Permit for Building / Restructuring
- CFO Application and Withdrawals, Submission of System Non-Compliance Report.
- Site Plans, Advisory Services (KNP), Change of Terms, Planning Permission, Building Plan Reviews, Special Projects, Government Lands, Temporary Permits
Hierarchical approach in work management enhances the workflow and work quality.
The system is simple and straightforward to operate. The intuitive design help users to quickly learn it and effectively complete their tasks.
The system provides various ways of using the system depending on the functions and modules.
The system is developed by taking into account the possibility of human errors and the ability to response well.